Return & Refund

Return & Refund

Thanks for shopping at  Sultan Dress

It is very important for our company to make our customers happy.

We think like a customer. Because we are also customers of many services. You are free to change your mind or exchange your item.We prefer that we don’t come to that but if you are not entirely satisfied with your purchase, we accept your returns or you can exchange the item(s) with another one, similar or not.But our some products such as food,personalized items are non refundable.


You have  10  days to return your purchase from the date you received it.

To be eligible for a return, your item must be unused,original packaging and in the same condition that you received it.You need to contact us for your returning in case of easy process

You need to keep your receipt in case of return.


After your return we will refund the full cost of the product to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable

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Contact Us

If you have any questions on how to return your item to us, contact us

Sultan Dress

Necattin Ozdemir Hediyelik El Sanatları Ticareti


Or call : +902129092636

Return address; Gençosman Mahallesi, Kirazli Sokak, No: 1/8 Gungoren/Istanbul